Effective Date: [01 – 01 – 2025]

At Pro American Branding, we strive to ensure complete satisfaction with every project. If you are not satisfied, you may request a refund under the terms outlined below.

1. Eligibility for Refunds

• Refund requests must be submitted within 12 hours after the initial design samples are delivered.
• Once revisions are requested, refunds are no longer applicable.
• Cancellations after project approval or the start of development are ineligible for refunds.

2. Situations Where Refunds Are Not Granted
Refunds will not be issued if:

• A bundled or discounted package was purchased.
• The primary design concept has been approved.
• Revisions have been requested.
• Cancellation is unrelated to service quality (e.g., change of mind, partner disagreements).
• The client has been inactive or unresponsive for more than two weeks.
• Project information or a creative brief is missing.
• A full redesign or scope change is requested after delivery.
• The refund request is made more than 15 days after purchase.
• Services such as hosting, domain registration, SEO, or social media management are non-refundable.

3. Refund Request Process

• Contact our support team at Support@proamericanbranding.com / +1 (667) 423-5887 with your order details.
• If issues cannot be resolved through revisions, a refund confirmation will be issued.
• Upon refund approval, all rights to the refunded designs revert to Pro American Branding. Clients may not use, alter, or display refunded materials in any way.